An interface for disabled callers with hearing and speech difficulties; this enables textphone (traditionally known as Mini com) interaction between the caller and contact Centers or back-office staff using their desktop workstation/PC. This neat solution is integrated with Cisco IPCC Enterprise and adds Textphone channel into Cisco multi-channel solution.
JAMS Text phone Manager that help organizations meet the requirements of the Disabilities Discrimination Act 1995. (http://www.drc-gb.org) (How does this affect you? http://www.disability.gov.uk/dda/smefinal.html)
Textphone Interface Manager:
Text phone connector for Cisco UCCE.
