JAMS Technologies

Products

CRM Connectors

Wallboards

SMS Manager

Skype CC (Skype based
Contact Center)

Agent Desktop Component

Textphone Manager

VoiceMail Queue

Enhanced Agent/Supervisor Desktop

Email Routing for Express

IVR Products

Standard Custom Report

Latest News


	22/09/2010
	Cisco Certifies JAMS Connector for the integration with LAGAN CRM
	4/07/2010
	Impressed with the new look and feel of the Wallboard Product says JAMIP, UK
	June 2010
	Extremely delighted to deliver PCI compliance solution to UK Contact Centre
	May 2010
	New version for the Payment Gateway for Royal Bank Scotland's platform launched
	Nov 2009
	JAMS wins a Developer Support Contract for 3 years
	2009
	ID&V Solution deployment - an Outstanding experience conveys Barclays Wealth
	2009
	A unique solution that does Screen Pop in the absence of ACD CTI - Successfully complete

J-IPCC Custom Report

Improving customer service and increasing productivity are critical challenges for a successful contact center. Making such strategic decisions as staffing levels, contact-handling procedures, and technology investments requires that managers be armed with accurate and timely reports on contact center activity.

Cisco provides customers with enterprise-wide, real-time, and historical data that is effectively used by JAMS to generate accurate and timely custom reports. Because of the flexible reporting capabilities of the software and the comprehensive nature of the information collected, managers can utilize contact center data in a manner that best supports overall business objectives -- continuing the evolution towards a true Customer Interaction Network.

JAMS custom reports are delivered to integrate with Cisco Web view Reporting tool thus harnessing the existing power in the proven Web view tool.

To name a few, following users selected JAMS custom reports to meet their unique business objectives:

	AT&T,UK
	AT&T, Belgium
	Goldman Sachs, UK
	Winterthur-life, UK
	John Lewis, UK
	Fife council, UK
	Barclays

Standard Custom Reports :
Agent: -

	Agent outbound call summary report .
	Agent Wrap-up codes detail daily as well as hourly Summary report.
	Agent daily summary as well half hourly report .
	Agent performance daily report .
	Agent Wrap-up codes short summary daily report .
	Agent detailed daily report .

Agent Team :-

	Agent team Wrap-up codes detail daily as well as hourly Summary report .
	Agent team daily summary as well half hourly report .
	Agent team login Summary report
	Agent team login Summary report Agent team Performance by area wise.>
	Agent team Performance by csr .
	Agent Performance by team.
	Agent team Performance real time.
	Agent team Performance by csr real time test.
	Agent team wrap-up and handle times .

Call Type:-

	Call type daily as well as half hourly Summary report.
	Call type half hourly Summary report.
	Call type other detail daily as well as half hourly Summary report.
	Call type Performance Daily report.
	Call type customer detail daily as well as half hourly Summary report.
	Call type customer detail real time report.
	Call type wrap-up code queue detail daily report.
	Wallboard.

Skill group: -

	Skill group detail daily as well as half hourly Summary report.
	Skill group maximum answer waiting time detail daily as well as hourly Summary report.
	Skill group agent outbound detail daily as well as hourly Summary report.
	Skill group detail daily as well as half hourly Summary report.
	Skill group real time report.
	Skill group real time graphical report.
	Skill group wrap-up codes details daily report.
	Skill group wrap-up codes daily as well as hourly Summary report.

Agent Skill group: -

	Agent skill group daily summary as well half hourly report.
	Agent skill group talk time report.

Example Screen Shots :

1. Graphical Skill Group Real Time Report

2. Agent Performance Daily Report

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