Reduced upgrade costs - Skype is free and so is its upgrade.
Proven and scalable VOIP platform - Skype!
Have global presence, local feel.
Completely distributed - have operators anywhere!
JAMS J-Skype Connector for Cisco IPCC:
J-SkypeCC can be integrated to an existing ACD solution such as Cisco's IP contact center (IPCC).
The integration will blend Skype as a channel into an existing ACD solution e.g. not offering a
Skype call to an agent who is handling a PSTN call / email plus consolidated reporting through Cisco Web view.
The J-SkypeCC server software manages the J-SkypeCC agents and IPCC agents.
The solution includes an IPCC integrated multi-channel agent desktop that enables an agent to answer IPCC calls as well as skype calls from the same interface.
