JAMS Technologies

Products

Skype CC (Skype based
Contact Center)

Agent Desktop Component

Textphone Manager

VoiceMail Queue

Enhanced Agent/Supervisor Desktop

Email Routing for Express

Standard Custom Report

Latest News


	22/09/2010
	Cisco Certifies JAMS Connector for the integration with LAGAN CRM
	4/07/2010
	Impressed with the new look and feel of the Wallboard Product says JAMIP, UK
	June 2010
	Extremely delighted to deliver PCI compliance solution to UK Contact Centre
	May 2010
	New version for the Payment Gateway for Royal Bank Scotland's platform launched
	Nov 2009
	JAMS wins a Developer Support Contract for 3 years
	2009
	ID&V Solution deployment - an Outstanding experience conveys Barclays Wealth
	2009
	A unique solution that does Screen Pop in the absence of ACD CTI - Successfully complete

Email Routing for Express


		There is no Cisco Email Manager (CEM) equivalent for IPCC Express solution from Cisco neither there is an integration with any third party email systems since IPCC Express is not an open platform. However, this offering can add Email channel routing into IPCC Express solution while agent can continue to use their existing email system such as Ms Outlook.

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